{"id":4551,"date":"2026-06-15T15:07:02","date_gmt":"2026-06-15T19:07:02","guid":{"rendered":"https:\/\/workai.tv\/news\/2026\/06\/ai-finance\/technology-friction-derails-enterprise-ai-roi\/"},"modified":"2026-06-15T15:07:02","modified_gmt":"2026-06-15T19:07:02","slug":"technology-friction-derails-enterprise-ai-roi","status":"publish","type":"post","link":"https:\/\/workai.tv\/news\/2026\/06\/ai-finance\/technology-friction-derails-enterprise-ai-roi\/","title":{"rendered":"Technology Friction Derails Enterprise AI ROI"},"content":{"rendered":"<h2>Share with your CIO<\/h2>\n<p>Enterprises are losing 51 workdays per employee per year to technology friction, according to a <a href=\"https:\/\/futurumgroup.com\/insights\/will-technology-friction-derail-the-roi-promise-of-enterprise-ai-investments\/\" target=\"_blank\" rel=\"noopener nofollow\">WalkMe global study of 3,750 respondents<\/a>, even as AI investment hits record levels. Futurum Group&#8217;s 1H 2026 survey of 830 enterprise software decision-makers finds 66% now favor platform-first strategies and 41% are actively consolidating app stacks, yet 73.8% are considering switching vendors before 2028. GenAI and agentic AI rank as the top two purchase criteria, but the productivity returns haven&#8217;t materialized. The culprit isn&#8217;t the technology itself.<\/p>\n<h2>What this means for your business<\/h2>\n<p>If your organization is somewhere in the 73.8% contemplating a vendor switch, the data here should give you pause. The friction eating 51 workdays per employee annually isn&#8217;t a product deficiency that a new contract fixes. It&#8217;s a training and change-management deficit that travels with you to the next platform. Whether you&#8217;re running Microsoft Copilot, Salesforce Einstein, or ServiceNow&#8217;s AI layer, the gap between deployment and worker proficiency is the actual cost center, and it compounds with every capability release your teams aren&#8217;t ready to absorb.<\/p>\n<p>The Futurum analysis, written by an advisory firm whose business model includes selling to the very vendors it ranks, tilts predictably toward framing the problem as solvable through structured programs rather than questioning whether the AI tooling itself is mature enough for broad deployment. That framing is probably too generous to vendors, but it doesn&#8217;t make the core finding wrong. The 51-day productivity loss is a credible order of magnitude, and the pattern it describes, what you might call adoption-ahead-of-readiness drag, is the recurring failure mode when enterprises treat software rollout as the finish line instead of the starting gun.<\/p>\n<p>The vendor churn data is the sharpest signal here. When nearly three-quarters of organizations are weighing a switch while simultaneously failing to train workers on current tools, consolidation becomes a ritual rather than a remedy. The organizations that will close the ROI gap aren&#8217;t the ones that find a better platform in 2026. They&#8217;re the ones that invest in enablement infrastructure, in-workflow guidance, governance guardrails defining what AI should and shouldn&#8217;t touch, and real onboarding, proportionally to what they&#8217;re already spending on licenses. I&#8217;d revise this view if a follow-on study showed that platform-switchers consistently outperformed on productivity metrics versus organizations that stayed and trained up, but nothing in this data suggests that.<\/p>\n<p><em>Based on reporting from <a href=\"https:\/\/futurumgroup.com\/insights\/will-technology-friction-derail-the-roi-promise-of-enterprise-ai-investments\/\" target=\"_blank\" rel=\"noopener nofollow\">Technology Friction Derails Enterprise AI ROI<\/a>, originally published 2026-04-13 03:00:00.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Share with your CIO Enterprises are losing 51 workdays per employee per year to technology friction, according to a WalkMe global study of 3,750 respondents, even as AI investment hits record levels. Futurum Group&#8217;s 1H 2026 survey of 830 enterprise software decision-makers finds 66% now favor platform-first strategies and 41% are actively consolidating app stacks, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[150],"tags":[185],"tmauthors":[],"class_list":["post-4551","post","type-post","status-publish","format-standard","category-ai-finance","tag-cio"],"_links":{"self":[{"href":"https:\/\/workai.tv\/news\/wp-json\/wp\/v2\/posts\/4551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/workai.tv\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/workai.tv\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/workai.tv\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/workai.tv\/news\/wp-json\/wp\/v2\/comments?post=4551"}],"version-history":[{"count":0,"href":"https:\/\/workai.tv\/news\/wp-json\/wp\/v2\/posts\/4551\/revisions"}],"wp:attachment":[{"href":"https:\/\/workai.tv\/news\/wp-json\/wp\/v2\/media?parent=4551"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/workai.tv\/news\/wp-json\/wp\/v2\/categories?post=4551"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/workai.tv\/news\/wp-json\/wp\/v2\/tags?post=4551"},{"taxonomy":"tmauthors","embeddable":true,"href":"https:\/\/workai.tv\/news\/wp-json\/wp\/v2\/tmauthors?post=4551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}